--- title: Contact Centre Security, Compliance and Agility Webinar - Opus Technology description: Join our contact centre webinar to learn about security, compliance and agility when managing a remote contact centre team image: https://blog.opustech.co.uk/hubfs/Imported_Blog_Media/Cirrus-Webinar-1.jpg --- - [Customer Support](https://www.opustech.co.uk/customer-support/) [0800 3167566](tel:0800%203167566) [![Opus Technology](https://blog.opustech.co.uk/hs-fs/hubfs/raw_assets/public/Opus_Telecoms_July2021/images/Opus-Logo-Red-Retina-large.png?width=182&height=427&name=Opus-Logo-Red-Retina-large.png "Opus Technology")](https://www.opustech.co.uk/) - [Services](https://www.opustech.co.uk/together/) - - [Connect Connect your digital estate to the rest of the world](https://www.opustech.co.uk/together/connect/) - [Communicate Interact and collaborate anywhere, on any device](https://www.opustech.co.uk/together/communicate/) - [Engage Elevate the contact centre experience for your clients](https://www.opustech.co.uk/together/engage/) - [Modernise Improve employee productivity with a modern desktop](https://www.opustech.co.uk/together/modernise/) - [Document Capture, track, store and print electronic documents](https://www.opustech.co.uk/together/document/) - [Secure Keep your essential data and systems secure and compliant](https://www.opustech.co.uk/together/secure/) - - [Opus Together Building our services around you.](https://www.opustech.co.uk/together/) - [Why Opus](https://www.opustech.co.uk/why-opus/) - [Markets](https://www.opustech.co.uk/markets/) - [News](https://blog.opustech.co.uk/) - [Resources](https://www.opustech.co.uk/resources/) - [Contact Us](https://www.opustech.co.uk/contact/) [0800 3167566](tel:0800%203167566) - [Together](https://www.opustech.co.uk/together/) - [Connect](https://www.opustech.co.uk/together/connect/) - [Communicate](https://www.opustech.co.uk/together/communicate/) - [Engage](https://www.opustech.co.uk/together/engage/) - [Modernise](https://www.opustech.co.uk/together/modernise/) - [Document](https://www.opustech.co.uk/together/document/) - [Secure](https://www.opustech.co.uk/together/secure/) - [About Us](https://www.opustech.co.uk/why-opus/) - [Markets](https://www.opustech.co.uk/markets/) - [News](https://blog.opustech.co.uk/) - [Contact Us](https://www.opustech.co.uk/contact/) - [Customer Support](https://www.opustech.co.uk/customer-support/) [0800 3167566](tel:0800%203167566) - [Latest](https://blog.opustech.co.uk) - [News](https://blog.opustech.co.uk/tag/news) - [Events](https://blog.opustech.co.uk/tag/events) - [Public Sector](https://blog.opustech.co.uk/tag/public-sector) - [Mitel](https://blog.opustech.co.uk/tag/mitel) - [Contact Centres](https://blog.opustech.co.uk/tag/contact-centres) - [Customer Experience](https://blog.opustech.co.uk/tag/customer-experience) - [Cloud](https://blog.opustech.co.uk/tag/cloud) - [Microsoft](https://blog.opustech.co.uk/tag/microsoft) - [Technical](https://blog.opustech.co.uk/tag/technical) - [cloud communications](https://blog.opustech.co.uk/tag/cloud-communications) Published Oct 29, 2020 # Contact Centre Security, Compliance and Agility Webinar Categories [Contact Centres](https://blog.opustech.co.uk/tag/contact-centres) | [Events](https://blog.opustech.co.uk/tag/events) | [Customer Experience](https://blog.opustech.co.uk/tag/customer-experience) Share ## Location, Location, Location ### Is your remote contact centre effective? With a 400% increase in calls for service since late March 2020 has demonstrated just how important contact centres are to the UK economy and society. Covid-19 was the catalyst for Cloud, but many organisations have found that their rapidly deployed remote working solutions are not a good fit for the long term. Technology limitations, security concerns and hidden costs are having a significant impact on contact centre revenues and customer loyalty In our first in a series of three contact centre webinars, Contact Centre Manager turned Customer Success Consultant at [Cirrus Response](https://cirrusresponse.com/), Andrew Tucker will be bringing his 20 years experience to help you identify what to look for in a Cloud solution that meets your challenges today and your future requirements: - - **The fear factor: Risk and Cost** - **Agility without compromising security** - **Switch on, switch off; scale up, scale down** - **Digital transformation without migration** - **Live Q&A session** [![How do you ensure your contact centre is effective? Watch the recording of our webinar today to find out.](https://blog.opustech.co.uk/hubfs/Imported_Blog_Media/29d178ee-70a3-49eb-9ade-6882a2f95e83.png)](https://cta-redirect.hubspot.com/cta/redirect/7050059/29d178ee-70a3-49eb-9ade-6882a2f95e83) ![Andrew Tucker](https://blog.opustech.co.uk/hs-fs/hubfs/Imported_Blog_Media/Andrew-Tucker-V1_0.png?width=265&height=192&name=Andrew-Tucker-V1_0.png)Drawing on his extensive experience evaluating, purchasing and managing contact centres across a variety of industries, Andy is perfectly placed to deliver guidance on customer and digital strategies. As Success Manager at Cirrus, Andy is a valued and trusted advisor on all aspects of our client’s contact centre ecosystem, from regulation and performance to technology and transformation. Whether the requirement is for a simple voice deployment or full omnichannel capability with conversational AI, Andy’s approach is business goal driven which ensures maximum impact and guides future contact centre strategy. [![Click here to watch recording](https://blog.opustech.co.uk/hubfs/Imported_Blog_Media/9d1ef988-98e0-4817-a523-7b63a9c054e9.png)](https://cta-redirect.hubspot.com/cta/redirect/7050059/9d1ef988-98e0-4817-a523-7b63a9c054e9)   [![New Normal](https://no-cache.hubspot.com/cta/default/7050059/1fc98f5b-854b-4f5e-9288-c7531b4f0206.png)](https://cta-redirect.hubspot.com/cta/redirect/7050059/1fc98f5b-854b-4f5e-9288-c7531b4f0206) ### All the news and insights, straight to your inbox. 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