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Microsoft

Call and Contact Centre Expo 2021

Visit Opus at the Call & Contact Centre Expo 16th-17th November

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Ten Questions to Ask Yourself When Reviewing Your Contact Centre

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omni-channel-multi-channel

Omni-channel v Multi-channel

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Blueprint for Hybrid Working Contact Centres [Webinar]

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Five essentials for informal contact centre success

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Does your business have an Informal Contact Centre?

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Customer Experience

What does CX mean to your customers?

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From UC to Contact Centre – are you ready to boost your informal contact centre productivity?

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The rise of the digital consumer and what this means for Customer Experience

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Contact centre metric

The contact centre metrics you should track to help keep your customers happy

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remote contact centre

Six ways to improve your remote contact centre quality management

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Contact Centre Costs

How to Reduce Contact Centre Costs and Boost CX

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Contact centre agents

The Experience Equation: Happy Agents equals Happy Customers

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Microsoft teams

How Teams is Helping Businesses Adapt to the New Normal

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long-term remote working challenges

Three Essential Software Solutions for Maximising Agility

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Elevate your Contact Centre with the powerful combination of Cirrus and Microsoft Teams

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Taking remote credit card payments securely [PCI Compliance for homeworkers]

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Contact Centre Security, Compliance and Agility Webinar

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UK Customer Experience Decision-Makers’ Guide 2020-21

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Future Proofing Your Contact Centre [six ways to embrace remote working]

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Omni-Channel Contact Centre Rapid Deployment Solutions from Opus

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Unified Communications Improves Contact Centres

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Opus Together™ is a group of services and technologies tailored to your needs, to allow you to achieve your business goals

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