Published Feb 2019

Latest Webinar on Conquering Customer Experience


Opus and Redbridge Council shares insights into exceptional Customer Experience

Working in partnership with GovNewsDirect we recently hosted a webinar on Conquering Customer Experience.

With citizens expecting a world-class service from the public sector we wanted to share our experience, along with that of Redbridge Council’s Head of Change, Emeran Saigol and Digital Communications Manager,Corinne Barrett. Emeran and Corinne talked about their own forms exceptional customer experience and drew upon their experiences implementing the council’s successful One Customer Voice Initiative.

Emeran and Corinne were also be joined by our own Paul Allen, Director at Opus Telecoms who discussed the unified communications infrastructure required and practicalities in achieving a forward-thinking CX (customer experience) strategy.

Both keynotes were followed by questions from the listeners.

Submit your details in order to listen to the webinar

If you’d like to know more about the solutions discussed or to discuss a CX project you are working on, please get in touch.The personal information you provide will help us share information with you about services we believe you have a legitimate interest in. Submitting your details indicates that you have read and agree to our privacy policy. Please read these to access your data rights.


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