Opus is looking forward to UC EXPO on 17th and 18th May, where our sales director John Wright will introduce a presentation by Lisa Dolphin, Mitel’s Marketing Manager, entitled Differentiating Your Customer Experience.
UC EXPO is the largest unified communications and collaboration event in Europe. The two-day event brings together the exciting new technologies that enable smarter working and truly connected businesses.
This is a must-visit event for anyone who wants to find out about how unified communications and collaboration can transform their business.
Lisa’s presentation will be one of the highlights of the event. In John’s introduction, he will talk about how digital transformation is becoming a high priority issue for the organisations we support.
He will also mention how Opus itself has, over the past few years, adopted the unified communications solutions we sell.
Customer services: our team is becoming omni-channel in managing calls, emails and web chat.
We have seen a sneak preview of Lisa’s presentation and it promises to be fascinating. In it she will talk about how digital transformation is influencing and impacting the future of customer service. She will mention how a survey of business leaders at the end of last year revealed that digital transformation has risen from being the bottom priority to being the top priority for more than 50% of businesses. It far outstrips cost reduction, productivity and regulatory compliance in importance.
She will go on to discuss the future of the customer experience and how, more than ever this, will become the battleground on which companies will compete for business. The key to winning this battle will be making the customer experience a collaborative enterprise across all your teams driven by new technology, in particular, the Internet of Things.We don’t want to give too much away and highly recommend you come to ExCeL London to listed to Lisa’s presentation. If you do, make sure you come and visit our team on stand D119.
UC EXPO takes places at ExCeL London on 18 to 18 May 2017. You can register for the event here.
Mitel is one of the leading suppliers of unified communications and collaboration software in the world. Opus is proud to be a Mitel gold reseller partner.
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