Published Aug 2021

Why choosing the right technology partner makes upgrading your Mitel estate easier


The last 18 months have certainly been a rollercoaster, with businesses across all industries having to quickly reconfigure their communications estates in response to national lockdowns .... and now fast-forward to today it seems that hybrid-working is set to stay. 

With this in mind, many businesses are now talking about implementing permanent strategies to help them adapt and thrive in todays hybrid working world. 

Read on to find out why upgrading your Mitel Estate with Opus could be a game changer in 2021 and beyond. 

In our blog, ‘Three reasons why you should get current with your Mitel UC suite’ , we looked at how businesses that have been agile during the pandemic are more likely to succeed and why as a Mitel user specifically, it is vital to get (and stay) current with your communications estate at this time.  But is it all as easy as that? We think it could be …..

Choosing the right technology partner can be the ‘game-changer’Upgrading your Mitel Estate

When it comes to upgrading your Mitel estate, choosing the right technology partner can be a game-changer.  So, how do you know who you should partner with?

At Opus, we’ve been supporting Mitel customers for over 25 years and believe firmly that our success lies in the fact that it’s simply in our DNA to do what we do.  We take the time to understand each customers’ unique business requirements and communication challenges before advising on the best solution for them. Whether they choose to migrate either wholly or partly onto the cloud, we can take care of the entire process, from design through to deployment, ongoing support and account management.  In short, if our customer succeeds, then so do we.

“At Opus, we take a consultative approach to align our technology solutions to support the strategic goals and visions of our clients. Our partnership enables those organisations and their teams to focus on delivering and executing against their plans to drive efficiencies along with improved and enhanced customer experience.”

Matthew Dudleston, Sales Director

What does this mean to your business?

If you are an existing Mitel user, and facing communication or support challenges with any aspect of your Unified Communications or Contact Centre solutions, then now could be the best time to achieve more from your Mitel Estate with a move to Opus.  Furthermore, if you are thinking of changing to another provider entirely, why not let us help you to review this and evaluate what is possible with your existing Mitel technology by demonstrating how you achieve more from your current investment.

Our range of Opus Communicate solutions will give you the tools to communicate effectively with those inside and outside of your organisation working together as a team to thrive. 

We’ve summarised some of the challenges we most frequently hear about from Mitel users and how we can help with these:


You want to achieve more from your collaborationUpgrading your Mitel Estate

Collaborating with Microsoft Teams is certainly the buzzword that we hear more and more in the world of business.  Integrating Teams with Mitel has never been easier.  Now, with our proven integration solution, these best-of-class collaboration and communications tools can be seamlessly combined to truly bring your organisation together.   From enterprise-level call handling and the ability to receive calls to your device of choice, to hand-off call functionality between desktop, PC and mobile, our Opus Communicate solutions can help you to integrate, deliver and support these two best of breed technologies in one winning solution.

Related Read: The Future of Work is Now [Mitel + Teams]

You need a more sustainable remote working solution

Challenges with the temporary set-up that was put in place for remote working at the start of lock down seems all too common an issue for businesses that now need a longer term solution?  Our solution designers can help you configure your Mitel communications to deliver a more reliable, sustainable and longer term home working solution.  Our approach is to first work within your existing network and adapt your legacy systems seamlessly and in a way that is customised to suit your business requirements.

Related Read: Supporting Mitel Customers Through Changing Times

Upgrading your Mitel EstateYou need more from your Contact Centre

We understand that Contact Centre home working has presented enormous challenges to supervisors and agents over the last 18 months.   If you are facing challenges with your current Mitel Contact Centre set up and are looking to drive up both your agent and your customer experience, our Opus Engage solutions can help with future proofing your contact centre, taking it to the next level.

The Mitel MiCC (MiContact Centre) applications allows full Omni channel multimedia contact centre customer contact utilising email and webchat out of the box and defined API’s for third party integrations such as SMS and Social media.

Related Read: How to Reduce Contact Centre Costs and Boost CX

Business Communications Roadmap for 2021

You need help defining your technology roadmap

Perhaps you are quite happy with your Mitel communications but would like to establish a longer term roadmap to transform your communications infrastructure, to enable your organisation to meet future requirements.  If this is the case we can guide you on that journey.

You can read more about this in our white paper 5 Ways to Adapt Your Business Communications Roadmap for 2021 and Beyond.

Our goal is to understand our client’s strategic direction and create a technology roadmap to support them on their journey”

Michael O’Donnell, Chief Commercial Officer


We are offering businesses a free virtual consultation with an experienced solution design specialist to help you to review your current Mitel Estate and better navigate the challenges ahead.

During the virtual consultation, we will help you evaluate how well the company’s current Mitel estate meets the challenges of today’s world and for the future.  We can then make suggestions as to how you can leverage your existing investment to achieve more, and recommend steps you can take now or in the future to make your communications simpler and more effective.

Our free virtual consultation will support you with:

  • Assessing your current Mitel communications estate
  • Identifying gaps and highlighting areas for improvement
  • Remote working or Microsoft Teams integration

Book a free consultation

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