Published Jul 2020

Public Sector Contact Centre Solutions


A choice of public sector customer experience solutions

Here at Opus we offer a range of public sector contact centre solutions from Mitel, 8×8, Gamma and Cirrus. Our solutions can be deployed as single platform or stand along Contact Centre as a Service (CCaaS) solutions.

Our services include Omni-Channel, Inbound and Outbound solutions, PCI Compliant Secure Payment solutions, Call Recording and Artificial Intelligence (AI). We can integrate data lakes and provide gamification customisation to improve both the customer/citizen/patient/student and agent experience.

Our experienced solution design team with listen and understand your requirements and design a bespoke public sector contact centre solution to meet the specific needs of your organisation.

We are Platinum Partners for Mitel, 8×8, Gamma and Cirrus and have some of the most experienced and highly trained project engineers in the UK, which means that you can enjoy successful and timely deployments of any of the contact centre solutions we provide.

Improve your Customer/Citizen/Patient/Student Experience with help from the experienced public sector contact centre team here at Opus.

Click on the links below for more information on your sector



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