Following feedback from many of our valued customers in both the private and public sector, for businesses who don’t have a Mitel solution but want to make calls from a Teams based application, Opus also have a solution for this too in the form of business telephony and teams!
Using our Direct Routing Business Telephony service from our industry leading partner Gamma, you can now add enterprise grade telephony to your Teams collaboration suite to make and receive calls on the same platform, giving Teams a voice.
Therefore, we are excited to announce the launch of our Microsoft Teams and Gamma Integration solution.
Powered by Gamma’s UK market leading SIP trunks, you can enjoy all of your unified communications on a single platform, with all the service and support back up that you would expect from Opus.
Enjoy all the benefits of Microsoft Teams but with enhanced call control features and carrier grade infrastructure to enable full voice capability natively into Microsoft Teams.
With itemised billing and no credit card required, you can benefit from all the features of the Gamma’s SIP Trunk Call Manager service for your voice calls with the back-up of network queuing and diverts if needed. Enjoy business phone features including Voice Mail, Caller ID, Call Menus and Location-Based Routing and Multi-Level Auto Attendants and see a single feed with all communication activity.
For organisations requiring a formal or informal contact centre solution, we can over-lay omni-channel Contact Centre as a Service (CCaaS) solutions, enabling agents to work from any location as part of a sales or support team.
Fully managed resilient service with SLA’s
QoS (Quality of Service) for voice calls
Time of day, day or date call routing
Hunt groups, call queuing, call distribution
Advanced call reporting and analysis
Fraud detection and overspend alerts
At Opus we are uniquely positioned to integrate, deliver and support best of breed technologies. With 28 years of experience, we are well placed to bring a wealth of systems integration and project delivery experience to the market, all backed by caring personalised service and dedicated support.
As a Gold Microsoft Partner and Platinum Gamma Partner, you are in safe hands when it comes to your telephony and Teams integration solution. We will advise you on the best solution for your business and tailor your communications and collaboration support needs to ensure you receive the end to end solution that you need with one single point of contact for customer service, account management, technical support and billing.