Published Oct 2019

Opus Celebrates National Customer Services Week


Opus staff took place in a variety of fun and informative activities, hosted by our Customer Services Team to celebrate the Institute of Customer Service National Customer Services Week during 7th to 11th October 2019. Opus are proud to have been awarded the Service Mark accreditation from the Institute of Customer Services, and so were keen to get involved in celebrating this national event to celebrate the fantastic customer service that is delivered here at Opus working as a team.  In the same week we were Highly Commended for Customer Service at the Comms National Awards, the week culminated in our own awards ceremony on the Friday where the winners of the various challenges were announced.

Here’s a run-down of what took place during the week!Monday got off to a good start with the sandwich making challenge, all in the name of demonstrating the value of trust.  Volunteers took to the Reigate office kitchen, armed with their butter knives to make a sandwich with a twist as one participant was blind-folded and the other non-blinded team mate gave the instructions.  There were some very interesting sandwich outcomes and the clear winners as voted for were Georgia and Jodie from the project management team.

On Tuesday it was insight day, to highlight knowing your customer and how to deliver to them.  Each department nominated someone to take a phone call from ‘the customer’ during the day. Using the QMS matrix they were then measured on how they solved the customers enquiry.  Clear winner Bradley Jackson from the New Business Team did a sterling job and ‘the customer’ was delighted with the outcome!Wednesday was skills day where each department were again required to take to the phones, this time working as a team to record an Opus out of office message to show how they identify and nurture their customer services skills.  The results were creative, fun, informative and hilarious and all the teams who took part must be commended.  The winner as voted for was down to the wire but in the end it was Georgia and Jodie from the project management team once again, who clinched it with their very catchy rap style message.The customer services team decided to bring back a very popular challenge from last year once again for Thursday, which was Leadership day.  Staff were invited to take part in the Opus Spin the Wheel to see how much they know about the Opus company values and strategic plans.  Contestants got the change to spin the wheel and win a prize if they got the questions right.  Well done to all!

Friday marked the end of a fun-filled week and our celebration was held that afternoon to mark the recognition of all those that took part as well as to recognise all the effort that everyone puts in to deliver a fantastic customer service.

Congratulations to the Opus Oscar Winners

Staff had also been voting all week for the Opus Oscars and various members of staff were awarded with a much coveted trophy.   Congratulations to our winners:

Captain ‘Make it Personal’ Award – winner Tom

Agent ‘Never Give Up’ Award – winner Bradley

Professor ‘Aim High Think Big’ Award – winner Michael

The ‘Opus Joker’ Award (funniest) – winner Tom

The ‘Human Amplifier’ Award (loudest) – winner Adam

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