If you are an existing Mitel user, there has never been a better time to consider moving your Mitel support to Opus. As a Mitel Platinum Solutions Partner with over 29 years’ experience in the design, delivery and support of business communications, we are perfectly placed to review your current Mitel communications and provide you with recommendations how you can optimise the solution you have or add additional features and functionality to meet the changing demands being placed on your organisation.
Being independent and privately-owned means that despite the global challenges we are all facing, Opus has continued to recruit some of the most experienced solution design and project engineers in our industry and we now have arguably one the strongest and most highly accredited and experienced Mitel engineering teams in the UK.
Our engineering excellence is backed by an Institute of Customer Service accredited customer support team and proactive account management team.
If you are unhappy with the current support levels being provided, we can work with your business to understand your business processes and map the best technical solution and support arrangements within an appropriate commercial framework. Options include:
Virtualise / Public / Private / Hybrid Cloud
Opus can provide consultancy to transition your Mitel platform to a private, pubic or hybrid cloud environment, adding flexibility, security and resilience whilst protecting your existing investment. As part of this transformation Opus can enhance the user experience and adoption, together with your customer experience by adding collaboration and contact centre applications.
Opus can provide:
Opus specialise in providing the full range of services backed by complete end-to-end professional services teams to ensure a risk-free transition with Prince2 project management, cloud readiness assessment, UC, LAN and WAN engineering resource.
Opus can add Unified Communications and Collaboration services to existing Mitel platforms (subject to technical pre-requisites) to enhance the user experience. Users can:
Opus will design systems to enhance productivity, reduce costs and enhance user and customer experiences.
With more and more companies utilising contact centres as part of their business strategies, Opus can add Mitel’s MiCC (MiContact Centre) solutions to existing customers platform (subject to existing software versions). This powerful platform provides a range of business services to support customer contact and drive satisfaction and business growth. A Mitel contact centre will add:
Opus again can work with your customer engagement teams to build the solutions required to support both the agents and external customers.
Opus can provide these solution on-premises or cloud based with full end-to-end support.
With the rapidly increasing drive to online services there is a need to change the options for end customers to be able to contact customers via alternative media. The Mitel MiCC (MiContact Centre) applications allows full Omni channel multimedia contact centre customer contact utilising email and webchat out of the box and defined API’s for third party integrations such as SMS and Social media.
The drive is to increase efficiency within the agent workforce to enable agents to address multiple contact threads at the same time e.g. voice, email and webchat (at the same time). All contacts are managed and reported against as a single stream within the MiCC application avoiding the familiar disconnect as customer hop customer support channels.
Additionally, Mitel’s relationship with Google has led to integration into the Google cloud for AI chat-bots driving improvements in self-service reducing operational costs and improving customer experience and satisfaction. We can now provide, chat bots, agent assist solutions and access data lakes to help large organisations match vast information with customer needs, via bots or in person, on the medium of the customer’s choosing.