Published Oct 2020

Mitel MiCollab Release 9.2 Overview


Mitel MiCollab Release 9.2 has just been confirmed by Mitel this week. This release provides numerous features and enhancements designed to improve telephony capabilities, user productivity, and security protocols.

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Mitel MiCollab is a unified collaboration suite that aligns with how employees prefer to connect in today’s fast-paced environment, whether they are in the office, working remotely, or on the go.

With more than 2 million users globally, MiCollab makes team collaboration simple with integrated voice, video, messaging, presence, and conferencing capabilities to streamline the way employees talk, meet and share information.

Click here to find out more about Mitel MICollab.

New Enhancements with MiCollab Release 9.2

What’s New in MiCollab 9.2

MiCollab Release 9.2 is a full maintenance release that delivers a new server load as well as new client releases. In addition to security, privacy, and bug fixes it also provides several new features:

The following sections describe the new features included in MiCollab 9.2.

Click here to view previous releases for MiCollab 9.0 and 9.1

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Telephony Enhancements

MiVoice Business – Flexible CLI

Employees will be able to designate specific outbound numbers when placing calls. This feature is valuable for employees who serve multiple roles (i.e Sales & Support) within their organisation and want to designate specific outbound calling numbers depending on each role.

MiVoice Business – Present group call information

With earlier MiCollab versions, calls made into a group alert did not contain the call number information (i.e. the group number). With MiCollab 9.2 this information is now presented to the user in the call notification.

Usability Enhancements

Chat Cache

MiCollab 9.2 supports a chat cache function to decrease the chat load time and give users access to CloudLink Chat when offline.

Name Sorting

Users can now select the sort order of first and last name of Contacts and search results by using the Name Sorting option.

Swipe to Delete

MiCollab users on the mobile client will be able to “swipe to delete” to remove messages and call information within the application.

Mobile Search Bar

To reduce the number of taps needed to find the right contact in the mobile client, the user will have access to the search bar through a search icon that will be displayed at the top of the application all the time.

Always Show Dial Pad Option

For many MiCollab users, dialing out with the dial pad is the most vital part of the MiCollab mobile app. MiCollab 9.2 now gives users the option to configure the dial pad panel to always be the first panel the user will see.


Audio Web Video (AWV) Enhancements

Customise AWV Email InvitationMiCollab Invitation

MiCollab 9.2 provides the ability to customise the AWV invitation email. Initiation emails are sent out when inviting to meetings from:

  • Outlook plugin
  • Ad-hoc meeting
  • End User Portal

Using the Custom template, the admin can make the following changes:

  • Change the text against each item
  • Select if the fields should be displayed in the calendar invite
  • Change the order of the items to be displayed in the calendar invite

Please note it gets a bit more technical from hereon in. If that’s not your thing click here for more high level info about MiCollab.

Native MiShare for Chrome

From MiCollab 9.2 onwards, the MiCollab Audio, Web and Video Web Sharing plugin for Chrome browsers will be replaced with the MiShareApp application to perform Web Sharing.

Security and Privacy

Upgrade OAuth Authentication in Calendar Integration for Office 365

To address Microsoft change of Office 365 online Basic Authentication policy changes, MiCollab 9.2 and onwards will use the Open Standard for Authentication 2.0 (OAuth2.0) authentication protocol for Calendar Integration with Office365 online. To enable OAuth2.0 and Calendar Integration for Office365, configuration is required at MSL followed by configuration at UCA server. The MiCollab and MSL documentation will give clear instructions on what actions to perform.

Once the configuration of OAuth 2.0 is successful at MSL, the admin will be required to enable the Calendar Integration from the MiCollab Client Service.

Secure LDAP

From MiCollab 9.2 onwards, two new security methods are added to connect to the directory server. This setting determines the level of security in the connection between MiCollab and Active Directory.

System User Account Password Policy

The password strength rules, and its complexity are updated for administrative accounts. The new rules will be enforced the next time that a new admin account is created, or the password is updated on an existing admin account. As part of these changes, the minimum password length is now 8 characters.

TLS 1.2 for AWV Web Sharing

AWV now supports TLS 1.2.


Admin Enhancements

CloudLink Default for New Installations

CloudLink chat was added to MiCollab 9.0, but the administrator had to actively turn it on for new installations. With MiCollab 9.2, CloudLink chat will be the default chat configuration for any new installation.

Integrated Mode for New Installations

With MiCollab 9.2, any new installation will be set to integrated mode by default.

ForgeRock (Oracle) LDAP Support

MiCollab 9.2 program has verified ForgeRock LDAP as a directory source for MiCollab IDS.

Need Help Upgrading to MiCollab Release 9.2?

For help upgrading to MiCollab Release 9.2 or for help upgrading any Mitel software book a consultation. We are a Mitel Platinum Partner with some of the most experienced and qualified Mitel engineers in the UK and can assist you with all your Mitel support needs.

Discover how Unified Communications and Collaboration enhances key experiences in this guide. 

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