Published Jun 2020

Mitel Launches MiCloud Flex Powered by Google


Mitel recently announced the launch of its MiCloud Flex service build on the Google Cloud.

Mitel MiCloud Flex is a complete communications solution in the cloud to enable unified, scalable, mobile communications to anyone, anywhere and on any device. It’s everything you need to take your communications to the next level—more mobility, rich enterprise and team collaboration, exceptional customer experiences— without the cost and complexity of a traditional, premises-based communications system.

MiCloud Flex is built on Google Cloud’s proven reliability, security and scalability to deliver uptime and compliance you can depend on.

Communicate and collaborate effectively from anywhere

Today’s workforce is more mobile than ever. Staff need flexibility and fast access to applications and shared documents. Many businesses have been working from home over the last few months and are experiencing first-hand the benefits of cloud-based enterprise communications.

Knowing this, our partner Mitel has developed a private cloud solution, MiCloud Flex, built on the market-leading Google Cloud platform – and available through Opus.

The power of the Google Cloud

Google Cloud Platform is a suite of cloud services that run on the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube. In fact, seven Google products running on this very infrastructure serve over one billion users every day.

Google Cloud uses advanced software-defined networking and edge caching services to deliver fast, scalable, and consistent performance. When traffic is on the network, it no longer transits the public Internet, making it less likely to be attacked, intercepted, or manipulated.

MiCloud Flex Offers a Proven Portfolio of Cloud-Based Services

  • MiVoice Business IP voice communications
  • MiCollab and MiTeam Meetings collaboration tools
  • MiCloud Flex Contact Centre with built-in IVR
  • Interaction recording, Workforce Optimisation and Workforce Management
  • Business Analytics to monitor and improve call experiences
  • Seamless disaster recovery and business continuity
  • And a broad portfolio of IP/SIP-enabled phones

Why switch to Mitel MiCloud Flex from Opus?

If you’re considering switching to a private cloud platform for your telephony and collaboration, here are some of the reasons why MiCloud Flex might be the right solution for your business:

1. Multi-Layered Infrastructure Security

Security is a top concern for any company going to the cloud. Those who choose private cloud are looking for additional security safeguards. Serving over one billion end users each day across seven cloud products, Google is committed to protecting information, identities, applications and devices. Built on Google Cloud, MiCloud Flex is protected by the same secure-by-design infrastructure, global network and built-in safeguards that will mitigate the most challenging security scenarios.

2. Reliable Infrastructure

Google’s cloud infrastructure is a future-proof technology monitored and modified by world leading experts in information, application, and network security.  MiCloud Flex uses the Google Cloud brand of technology to work across secure, Tier 3+ high availability data centres with optional additional security measures including full encryption. Information and voice calls are delivered through the public Internet using voice over Internet protocols (VoIP), meaning users stay connected anywhere and everywhere – in the office, on the road, or working from home.  For this reason, you can be assured that communications will never go down because of a single network outage or hardware failure.

3. Speedy Provision

When you need information quickly, Google leads in speed and availability, providing the highest service delivery standards to ensure low latency and almost zero downtime across Google Cloud products. MiCloud Flex’s fully managed, server-less offerings eliminate operational complexity, making Google Cloud easier to adopt and use.

4. Continuous Innovation

Leading the pack of big technology players across the globe, Google is at the forefront of research for emerging technologies like artificial intelligence (AI) and internet of things (IoT), all while maintaining and improving its host of industry leading products across the cloud.

MiCloud Flex Contact Centre leverages Google AI capability that integrates multiple tools and resources seamlessly to generate deep insights into data and performance. With server-less data analytics and a machine learning platform guaranteed by Google Cloud, the MiCloud Flex contact centre platform can turn your data into actionable insights with increased efficiency, simplicity and mobility, making for innovation within and without your organisation.

Partner with Opus for your private cloud UC and collaboration solution

The ability to deploy two of the best leaders in business technology, Mitel and Google Cloud, gives our customers even more choice and variety when looking for the right UC and Collaboration for their business.

At Opus we are uniquely positioned to integrate, deliver and support best of breed technologies. With over 28 years of experience, we are well placed to bring a wealth of systems integration and project delivery experience to the market, all backed by caring personalised service and dedicated support.

As a Silver Microsoft Partner and Platinum Mitel Partner, you are in safe hands when it comes to your telephony and Teams integration solution. We will advise you on the best solution for your business and tailor your communications and collaboration support needs to ensure you receive the end to end solution that you need with one single point of contact for customer service, account management, technical support and billing.

Download the guide to learn how unified communications and collaboration technology can empower your teams for business success.


Go to Top