Published Oct 2019

Membership Engagement Technology Briefing for Membership Organisations



Membership Engagement Technology Briefing

Join us on 27th November at our Membership Engagement technology briefing to hear speakers from Opus and Exponential-e outline the technologies available to power digital transformation for Membership Organisations. Learn about the new technical innovations in cloud communications, contact centres, collaboration and cyber security. Understand what they mean to your membership engagement and experience a practical guide on how to use these new tools to benefit from this evolution. Sessions include:

The technology shift required to keep pace with changing membership expectations

Stephen Harte – Director of Managed IT Services at Opus

This session will be exploring why 84% of organisations fail at Digital Transformation and how to ensure your own Digital Transformation is built on the right fundamentals.

  • The foundations of digital transformation
  • Looking beyond the tip of the iceberg
  • Revolution to evolution

Securing your digital transformation journey

Mark Belgrove (CISSP) – Head of Cyber Security Consultancy, Exponential-e

Mark from Exponential-e will be discussing real-world Cyber Security issues and challenges organisations are facing and how to pro-actively defend against them. We will also look at the sometimes lesser considered, but equally important, people and process elements of Cyber Security.

  • Current threats
  • Security controls and considerations
  • Importance of securing member data (GDPR)
  • Real life use cases

How does your customer experience compare?

This Opus Telecoms lead discussion encourages you to Embrace the digital transformation revolution – overhaul processes, systems and business practices to provide exceptional customer service, and by focussing on customer experience become stronger, successful and more profitable. We will also discuss the impact of agile working for staff motivation and productivity.

  • The impact of mobile-social-cloud
  • Connecting people devices and data
  • The digital workplace

Delegate benefits

In addition to free advice on the day, delegates will be eligible for the additional scans and assessments below:

  • External vulnerability scan
  • Systems health check
  • Cloud readiness assessments
  • UC and Customer Experience Consultancy Session
  • 8×8 UC System – free trial licenses for 1 month with managed set up (Mitel and Contact Centre options available for discussion)


09.30 Registration and Breakfast
10.00 Introductions from Opus
10.05 The technology shift required to keep pace with changing membership expectations
10.45 Teas and coffees
11.00 Securing your digital transformation journey
11.45 How does your customer experience compare?
12.15 Q&A and Consultations
12.30 Close

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