--- title: Membership engagement technology briefing 27th November in London description: Join us on 27th November for our Membership Engagement technology briefing for membership organisations - improve your membership experience. image: https://blog.opustech.co.uk/hubfs/Imported_Blog_Media/Membership-Engagement-Technology-Briefing.jpg --- - [Customer Support](https://www.opustech.co.uk/customer-support/) [0800 3167566](tel:0800%203167566) [![Opus Technology](https://blog.opustech.co.uk/hs-fs/hubfs/raw_assets/public/Opus_Telecoms_July2021/images/Opus-Logo-Red-Retina-large.png?width=182&height=427&name=Opus-Logo-Red-Retina-large.png "Opus Technology")](https://www.opustech.co.uk/) - [Services](https://www.opustech.co.uk/together/) - - [Connect Connect your digital estate to the rest of the world](https://www.opustech.co.uk/together/connect/) - [Communicate Interact and collaborate anywhere, on any device](https://www.opustech.co.uk/together/communicate/) - [Engage Elevate the contact centre experience for your clients](https://www.opustech.co.uk/together/engage/) - [Modernise Improve employee productivity with a modern desktop](https://www.opustech.co.uk/together/modernise/) - [Document Capture, track, store and print electronic documents](https://www.opustech.co.uk/together/document/) - [Secure Keep your essential data and systems secure and compliant](https://www.opustech.co.uk/together/secure/) - - [Opus Together Building our services around you.](https://www.opustech.co.uk/together/) - [Why Opus](https://www.opustech.co.uk/why-opus/) - [Markets](https://www.opustech.co.uk/markets/) - [News](https://blog.opustech.co.uk/) - [Resources](https://www.opustech.co.uk/resources/) - [Contact Us](https://www.opustech.co.uk/contact/) [0800 3167566](tel:0800%203167566) - [Together](https://www.opustech.co.uk/together/) - [Connect](https://www.opustech.co.uk/together/connect/) - [Communicate](https://www.opustech.co.uk/together/communicate/) - [Engage](https://www.opustech.co.uk/together/engage/) - [Modernise](https://www.opustech.co.uk/together/modernise/) - [Document](https://www.opustech.co.uk/together/document/) - [Secure](https://www.opustech.co.uk/together/secure/) - [About Us](https://www.opustech.co.uk/why-opus/) - [Markets](https://www.opustech.co.uk/markets/) - [News](https://blog.opustech.co.uk/) - [Contact Us](https://www.opustech.co.uk/contact/) - [Customer Support](https://www.opustech.co.uk/customer-support/) [0800 3167566](tel:0800%203167566) - [Latest](https://blog.opustech.co.uk) - [News](https://blog.opustech.co.uk/tag/news) - [Events](https://blog.opustech.co.uk/tag/events) - [Public Sector](https://blog.opustech.co.uk/tag/public-sector) - [Mitel](https://blog.opustech.co.uk/tag/mitel) - [Contact Centres](https://blog.opustech.co.uk/tag/contact-centres) - [Customer Experience](https://blog.opustech.co.uk/tag/customer-experience) - [Cloud](https://blog.opustech.co.uk/tag/cloud) - [Microsoft](https://blog.opustech.co.uk/tag/microsoft) - [Technical](https://blog.opustech.co.uk/tag/technical) - [cloud communications](https://blog.opustech.co.uk/tag/cloud-communications) Published Oct 28, 2019 # Membership Engagement Technology Briefing for Membership Organisations Categories [Events](https://blog.opustech.co.uk/tag/events) Share   ### Membership Engagement Technology Briefing Join us on 27th November at our Membership Engagement technology briefing to hear speakers from Opus and Exponential-e outline the technologies available to power digital transformation for Membership Organisations. Learn about the new technical innovations in cloud communications, contact centres, collaboration and cyber security. Understand what they mean to your membership engagement and experience a practical guide on how to use these new tools to benefit from this evolution. Sessions include: #### **The technology shift required to keep pace with changing membership expectations** ***Stephen Harte – Director of Managed [IT Services](https://www.opustech.co.uk/it-services/) at Opus*** This session will be exploring why 84% of organisations fail at Digital Transformation and how to ensure your own Digital Transformation is built on the right fundamentals. - The foundations of digital transformation - Looking beyond the tip of the iceberg - Revolution to evolution #### **Securing your digital transformation journey** ***Mark Belgrove (CISSP) – Head of Cyber Security Consultancy, Exponential-e*** Mark from [Exponential-e](https://www.exponential-e.com/) will be discussing real-world Cyber Security issues and challenges organisations are facing and how to pro-actively defend against them. We will also look at the sometimes lesser considered, but equally important, people and process elements of Cyber Security. - Current threats - Security controls and considerations - Importance of securing member data (GDPR) - Real life use cases #### **How does your customer experience compare?** This Opus Telecoms lead discussion encourages you to Embrace the digital transformation revolution – overhaul processes, systems and business practices to provide exceptional customer service, and by focussing on customer experience become stronger, successful and more profitable. We will also discuss the impact of agile working for staff motivation and productivity. - The impact of mobile-social-cloud - Connecting people devices and data - The digital workplace #### **Delegate benefits** In addition to free advice on the day, delegates will be eligible for the additional scans and assessments below: - External vulnerability scan - Systems health check - Cloud readiness assessments - UC and Customer Experience Consultancy Session - 8×8 UC System – free trial licenses for 1 month with managed set up (Mitel and Contact Centre options available for discussion) ### **Agenda** 09.30 Registration and Breakfast 10.00 Introductions from Opus 10.05 The technology shift required to keep pace with changing membership expectations 10.45 Teas and coffees 11.00 Securing your digital transformation journey 11.45 How does your customer experience compare? 12.15 Q&A and Consultations 12.30 Close   ### All the news and insights, straight to your inbox. 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