Opus exhibiting at Call & Contact Centre Expo 2020

Visit Opus at the Call & Contact Centre Expo on Stand 2450

We’re delighted to announce that Opus will be exhibiting at Call & Contact Centre Expo, at ExCeL London on 18th and 19th March 2020.  Call & Contact Centre is the ultimate event for customer engagement professionals and is the place to be if you’re looking to further your call & contact centre knowledge and success.

Why Opus?

Customer expectations are higher than ever and being able to allow customers to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones.

Choosing a technology partner to guide you through the various contact centre platforms and applications available and how they can be integrated into existing or new unified communications, CRM systems or business processes is key to delivering an outstanding customer experience.

Here at Opus we design, deliver and support single platform or stand-alone omni-channel contact centre solutions, chat bots, Google-powered artificial intelligence self-serve and agent assist solutions, with web chat and co-browsing and gamification solutions to suit the specific needs of your organisation.

Your trusted technology partner

At Opus our ethos has always been to listen, understand, deliver and support.   Our team work with you to understand the challenges and opportunities within your contact centre space and then work in partnership with you and our specialist partners to implement these seamlessly within your organisation.

As an independent technology provider, we only partner with industry leading and trusted partners that offer you a choice of platforms and applications that can then be integrated into a single solution. Our pedigree speaks for itself as Platinum partners with Mitel, Gamma and 8×8 and Silver Microsoft Cloud Solutions Partner. We also partner with a host of leading contact centre applications providers, some of which as shown below.

Visit the stand to learn how we can help:

  • Transform your customer engagement with omni-channel interactions, super agents, automation, chat bots, AI and agent assist solutions.
  • Take your customer experience to new heights by allowing customers to engage with you on their preferred media.
  • Manage your costs and resources efficiently and effectively
  • Tailor and integrate industry leading solutions into your contact centre from the likes of Redbox, Teliopti, Talkative, Noetica, Semafone, Verint and PCI Pal.

Diary a meeting with one of the team at the show

 

For more information about this or any of our news items please call us on 0800 316 7566.
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