Blueprint for Hybrid Working Contact Centres [Webinar]

Supporting Contact Centre Agents at Home and in the Office

With contact centres potentially having to manage mixed home and office-based teams as lockdown restrictions change, we have been working with Contact Centre as a Service partners Cirrus to create a blueprint for hybrid contact centre working. 


contact centre home and office worker

Watch the

recording now

(Lasts about 40 minutes)

Watch the recording

Start watching another high energy webinar, where Customer Success Manager at Cirrus, Andrew Tucker, will walk you through the five key considerations for effective hybrid contact centre working.  Click here to watch the recording. 

This includes:

  • Providing a consistent experience for agents at home and in the office
  • Enabling self-administration for remote agents via workforce management
  • Monitoring the well-being of remote agents with speech analytics
  • Supporting remote agents with knowledge base integrations
  • Automating responses to non-critical frequently asked questions

Come away with an awareness of the tools available to support your contact centre agents effectively, wherever they are based and with the confidence to widen the potential talent pool for new recruits, with a mixture of home and office-based agents.

Watch the recording

 

 

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