Supporting Contact Centre Agents at Home and in the Office
With contact centres potentially having to manage mixed home and office-based teams as lockdown restrictions change, we have been working with Contact Centre as a Service partners Cirrus to create a blueprint for hybrid contact centre working.
(Lasts about 40 minutes)
Start watching another high energy webinar, where Customer Success Manager at Cirrus, Andrew Tucker, will walk you through the five key considerations for effective hybrid contact centre working. Click here to watch the recording.
Providing a consistent experience for agents at home and in the office
Enabling self-administration for remote agents via workforce management
Monitoring the well-being of remote agents with speech analytics
Supporting remote agents with knowledge base integrations
Automating responses to non-critical frequently asked questions
Come away with an awareness of the tools available to support your contact centre agents effectively, wherever they are based and with the confidence to widen the potential talent pool for new recruits, with a mixture of home and office-based agents.
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