Helping our Mitel customers prepare for a post-COVID world
There has never been a better time to review your existing communications technology and processes – nor has it ever been more crucial as we begin to come out of the pandemic. If a business is to adapt to the future of work, to new expectations and to employees’ demands for flexibility, it should be adopting future-proof, integrated communications tools.
In partnership with Mitel, we have prepared this guide specifically for our Mitel customers to help prepare you for business continuity in a changing world.
Packed with useful information and some handy check-lists to help you prepare your business, this guide will be an invaluable resource to help you navigate the changes ahead.
Keeping connected
There’s no denying that the COVID-19 pandemic has dramatically changed the day-to-day lives of billions of people around the world. It’s also fundamentally changed how businesses operate, with organisations across the UK having to switch, almost overnight, to a model centred on remote (or, in many instances, hybrid) working.
And they have had to do all of this while keeping productivity and morale high– not an easy feat, by any means.
We’ve seen countless businesses adopt video conferencing technology (many for the very first time) to great effect. But such tools do not offer an all-encompassing solution.
Sales teams, sales engineering, customer service agents, and other departments in enterprise organisations, require integrated systems that not only keep them in contact with their teams, but improve the customer experience at a time in which communication is more important than ever.
Integrating systems and applications together– emails, desk phones, mobile and instant messaging– can lead to significant efficiency gains, bringing everything a business needs to communicate into one manageable platform.
To succeed in the post-COVID-19 world, businesses must create a workplace that is geared towards delivering exceptional experiences for both employees and customers.
Organisations that rely on attracting and retaining talent to deliver their services (contact centres, for example) are at particular risk if they don’t invest in the tools and support they need to enable effective remote or hybrid working.
Facilitating long-term changes to business models
In the ‘new normal’, some businesses will need support in examining what they’ve been using, and what they will need to remain effective.
We will, no doubt, see a refinement in the technology being used to support employees who have started working remotely. Handsets, software solutions and other tools will be tuned more towards specific roles rather than places of work.
Workforces now need hardware (laptops, desk phones, mobiles) and software (collaboration and video applications, softphones) that can facilitate a workforce now no longer restricted to the office. But around this are much wider considerations.
How is your businesses going to link employees working remotely in a way that still feels as if they are working together in the same team? What deeper, infrastructure-wide changes will need to be implemented? How can you make sure this new operating environment is secure, flexible and future proof?
Getting back on track
With the working environment changing at remarkable speed, it is important to take a close look at your current technology, culture and processes if you are to stay relevant, effective and competitive. Our experience at Opus tells us there is no right or wrong answer when it comes to technology choices. What works for one business might not work for another, and what works now needs to work well once COVID-19 restrictions are lifted completely.
Delivering the best solution for the future, from Mitel
In this guide we provide you with vital check-lists to help you answer all the questions needed when it comes to future-proofing your Mitel communications and collaborations estate in the new normal world of work.
Our checklists are designed to help you understand your current and future needs and possibly uncover areas for improvement. The lists are interactive and can be ticked off as you go along, and include:
- Collaboration tools for the future of work
• Shadow IT
• Cloud, on-premises or both?
• Customer Experience
• Artificial Intelligence
• And more…
We also take a look at the ideal Mitel solutions you can adopt to ease the transition and enhance communications for the future. Whatever the future holds, there is a Mitel solution from Opus to ease the transition and boost your productivity.
This guide will give you everything you need to start finding solutions to your current challenges. With these handy checklists and references, together with support from Opus, you’ll be able to ensure that you have a business-continuity plan that really sets your organisation up for the long term, not just through the COVID-19 crisis.
